Refund, Returns & Exchanges Policy

Refund, Returns & Exchanges Policy
Last Updated: 20th June 2025

Hello from India in Minutes (by NiVi Foods Limited)! We’re so glad you’ve chosen us for your authentic Indian meal experience. Our freeze-dried meals are crafted with care and cutting-edge technology to retain freshness, flavour, and nutrition. Due to the nature of our products, we follow a strict no-return policy—but we’re here to support you if anything goes wrong.

No Return Policy

All Sales Are Final
Once your order is placed and payment is confirmed, we are unable to accept returns or offer refunds.

Why We Don’t Accept Returns

  • Food Safety & Hygiene: Our products are edible and sealed for your protection. Once they leave our facility, we cannot guarantee the same safety standards if returned.
  • Freshness Guarantee: We strive to deliver premium-quality meals. Limiting returns ensures every item delivered is fresh, untouched, and safe for consumption.

Damaged or Defective Items

We take pride in careful packaging, but if your order arrives damaged or faulty:

What to Do:

Contact us within 7 days of delivery at:
📧 Email: indiainminutesuk@gmail.com

Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged/defective product and packaging

Resolution:

Once we verify the issue, we’ll offer a suitable resolution—either a replacement or a refund (if eligible). Our customer service team will guide you through the next steps.

Incorrect Orders

If you received the wrong product:

Get in Touch Quickly:

📧 Email: indiainminutesuk@gmail.com
📅 Within 7 days of receiving the item

Include:

  • Your order number
  • A description of the issue
  • Photos of what you received

Our Promise:

We’ll correct the mistake by sending the right product at no extra charge. If the item is out of stock, we’ll issue a full refund for that product.

Final Note

We appreciate your understanding of our policies and your trust in India in Minutes. Our team is here to ensure your experience is smooth, satisfying, and delicious. For any queries, feel free to reach out—we’re happy to help.